https://ericamathews.work/contact daily 0.75 2022-05-09 https://ericamathews.work/about daily 0.75 2025-05-06 https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/dd020ba3-900e-4fd4-a24b-5dad0ba638b5/IMG_5629_Original.jpg Contact - “I specialize in communicating complex security concepts to everyday consumers” https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/1649365071370-T60OVXOFOLUWF7ZXQC38/9B0BE8FB-DDA4-4C4B-BAB3-372057A5E41C.JPG Contact https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/1649367211774-YQYW9R0OUYGAKU81A9C3/2BA1D437-32EC-4289-8ECB-DD00000C17B3.jpg Contact https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/8f135c3d-40a2-48e7-bdfb-22d28badeb2f/IMG_8730.jpg Contact https://ericamathews.work/portfolio daily 1.0 2025-05-13 https://ericamathews.work/portfolio/content-writing-microsoft-bing-and-msn monthly 0.5 2025-04-28 https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/91133ef4-3b1d-4416-beaf-fd3b10707df2/Screen+Shot+2023-01-18+at+11.44.38+AM.png https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/17c753d5-4d21-4bb9-8582-9fd08e3218f3/Screen+Shot+2022-12-27+at+10.30.18+PM.png Portfolio - Content design: Microsoft Bing and MSN https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/b9d917df-8c73-49e7-b8e5-e3aa78cc351d/Screen+Shot+2022-12-27+at+10.30.31+PM.png Portfolio - Content design: Microsoft Bing and MSN https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/999c4b00-f35e-4b54-a92e-ab3c7c5692ad/Screen+Shot+2022-12-27+at+10.30.45+PM.png Portfolio - Content design: Microsoft Bing and MSN https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/0674e04f-5dab-4ba3-8d63-f1c04e7ea32f/Screen+Shot+2022-12-27+at+10.30.59+PM.png Portfolio - Content design: Microsoft Bing and MSN https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/a47c6696-8865-4dbd-8214-840c35d150e1/Screen+Shot+2022-12-27+at+10.31.09+PM.png Portfolio - Content design: Microsoft Bing and MSN https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/15455959-07ea-4c2c-9a59-74121f1f68eb/Screen+Shot+2022-12-27+at+10.31.19+PM.png Portfolio - Content design: Microsoft Bing and MSN https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/7885b8f6-4477-4ec6-aa88-7d1ce3f6076c/Screen+Shot+2022-12-27+at+10.31.28+PM.png Portfolio - Content design: Microsoft Bing and MSN https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/fb6bda12-0ae0-4c5f-8903-ace3a88b534e/Screen+Shot+2022-12-27+at+10.31.41+PM.png Portfolio - Content design: Microsoft Bing and MSN https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/0b9a3640-b730-4886-82ef-85638ae4b46e/Screen+Shot+2022-12-27+at+10.31.51+PM.png Portfolio - Content design: Microsoft Bing and MSN https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/64f02df7-0561-4237-ba49-3ef5f35e41f5/Screen+Shot+2022-12-27+at+10.32.01+PM.png Portfolio - Content design: Microsoft Bing and MSN https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/ea20136a-4537-4c4a-8b14-782b7d7f17cb/Screen+Shot+2022-12-27+at+10.32.10+PM.png Portfolio - Content design: Microsoft Bing and MSN https://ericamathews.work/portfolio/elearning-roller-skating monthly 0.5 2025-04-27 https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/edf76dc2-f0d9-4256-97eb-a3a7f5cbe710/smartmockups_l02x4mnq.jpg Portfolio - Content design: roller skate guide (personal project) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/ce41d7cb-5716-458f-bff6-30b4711e74c2/Screen+Shot+2022-02-25+at+3.35.52+PM.png Portfolio - Content design: roller skate guide (personal project) Page 1 of the storyboard https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/d1f18290-2add-4219-909f-6e3527286696/Screen+Shot+2022-02-25+at+3.55.08+PM.png Portfolio - Content design: roller skate guide (personal project) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/ce1e3383-5d99-4e5d-8a21-17913b504aa0/Indoor+Wheels.png Portfolio - Content design: roller skate guide (personal project) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://ericamathews.work/portfolio/support-documentation monthly 0.5 2025-04-27 https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/37b2ac6d-60b3-4b59-9cfe-b7da52609a39/Screen+Shot+2022-12-19+at+8.14.29+PM.png Portfolio - Technical writing: Support documentation Product support documentation for Microsoft Teams As a contract content designer for Microsoft, I worked on Teams apps tailored to frontline workers. In addition to writing in-product UX copy, I also collaborated with product managers, designers, and other UX writers to create product support documentation. This page on support.microsoft.com helps managers get their team started using Teams for frontline workers. Skills: Technical writing, editing Audience: Managers of frontline workers Collaborators: 1 content designer, 1 content manager, 1 UX designer, 1 product manager, 1 technical writer Year: 2022 https://ericamathews.work/portfolio/teams-app-audit monthly 0.5 2025-04-27 https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/8d6f6662-a969-48c3-b939-fc61b16f3e41/unnamed.png Portfolio - Content design: Microsoft app content audit - Teams app content audit Role: Content designer https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/64e10cdd-10c9-4214-abf5-26a34240a971/User+testing+%281%29.png Portfolio - Content design: Microsoft app content audit - Make it stand out Here’s some before and after feedback we received from customers. https://ericamathews.work/portfolio/defender monthly 0.5 2025-04-27 https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/c7647925-5e35-4202-8295-b9fe637507da/Screenshot+2025-01-17+at+11.22.36%E2%80%AFAM.png Portfolio - Content design: New Microsoft Defender feature - New Microsoft Defender feature Role: Content designer https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/a8fc9120-61b5-4f8c-8c79-482188b9e336/Screenshot+2025-04-27+at+12.00.21%E2%80%AFAM.png Portfolio - Content design: New Microsoft Defender feature This final onboarding screen was too lengthly and communicated value propositions too late in the onboarding process. https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/689edf14-32ef-4fc4-897f-ae515d82e976/Screenshot+2025-04-27+at+12.00.55%E2%80%AFAM.png Portfolio - Content design: New Microsoft Defender feature Updated version clearly confirms successful set up and guides users on how to get started with the feature. https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/30bcd143-545d-4f41-b3e8-3a4e2e3578f7/Screenshot+2025-01-17+at+10.43.24%E2%80%AFAM.png Portfolio - Content design: New Microsoft Defender feature L1 screen clearly communicates essential information. Additional details are behind tooltips. Accessibility note: tooltip appears when selected (not on hover) making it easier for navigate for screen readers. https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/aa759af4-1497-4dec-b161-9612f4112cda/Intro+edited.png Portfolio - Content design: New Microsoft Defender feature Final version focuses on staying safer on public Wi-Fi, which was a key user concern. I also recommended we swap out the illustration to convey protection and a more positive tone. https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/158b8237-17bc-47f3-ba7a-9d84205a9916/Screenshot+2025-04-26+at+11.59.34%E2%80%AFPM.png Portfolio - Content design: New Microsoft Defender feature Initial onboarding screen jumped into instruction too quickly and contained too much technical jargon. Also, the red illustration conveyed alarm, instead of reassurance. https://ericamathews.work/portfolio/passkey-sign-in monthly 0.5 2025-04-27 https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/ba4a47bf-795e-4061-8027-a7413eda572d/Screenshot+2025-04-27+at+12.21.31%E2%80%AFAM.png Portfolio - Content design: Passkey sign-in - Content design: Sign in with a passkey on Windows Role: Content designer https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/01e35fc1-9578-48e1-9054-7df199e56a1f/Screenshot+2025-04-27+at+12.47.39%E2%80%AFAM.png Portfolio - Content design: Passkey sign-in https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/01e35fc1-9578-48e1-9054-7df199e56a1f/Screenshot+2025-04-27+at+12.47.39%E2%80%AFAM.png Portfolio - Content design: Passkey sign-in https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/3cedcae1-e3d0-4147-985f-62eff9f290a4/6ae697444236095aa4c71b20f2a5d0e3c0acfd10a25fe5ff1c0c2e251be68a92.png Portfolio - Content design: Passkey sign-in https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/b9e504a1-b959-4e9a-87de-b3a9f5b8f83d/0600007e5e6e46106910b0550be1a3ecd9886129f4e2a3a9da63f4e680de9ec8.png Portfolio - Content design: Passkey sign-in https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/69d08f82-0667-4aea-8cd2-875c8c9c0d2d/427f989b051ccd38bc935e154dc01136d94d067c2dd14454043ae324dc83f83e.png Portfolio - Content design: Passkey sign-in https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/16e25be3-89a2-4f06-be7d-4f3db2dbb63d/488269126_1087310080103454_5767394212436215110_n.jpg Portfolio - Content design: Passkey sign-in https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/f948befe-7a71-4d72-a088-3a775ba6eac8/Screenshot+2025-04-27+at+12.56.08%E2%80%AFAM.png Portfolio - Content design: Passkey sign-in https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/a681fd98-85cb-46d2-baeb-80bebc0cec13/save-passkey.png Portfolio - Content design: Passkey sign-in https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/625340e4-c569-4629-a422-c730d89d4e44/hello-save.png Portfolio - Content design: Passkey sign-in https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/f845c9e3-3cf2-4c0b-ae61-d3345c983647/Screenshot+2025-04-27+at+8.43.29%E2%80%AFPM.png Portfolio - Content design: Passkey sign-in https://images.squarespace-cdn.com/content/v1/609485ba4d2f914c2cb73241/45da1f7d-b16f-4b4a-ac3f-a8289e7381ea/10a96a5d-ed53-407e-ae05-50bda19dafd9.png Portfolio - Content design: Passkey sign-in